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Consumer Code

The Consumer Code for Home Builders gives protection and rights to purchasers of new homes, ensuring that all new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.

The Code is designed to help Home Buyers who, on or after 1st April 2010, reserve to buy a new or newly converted Home built by a Home Builder under the insurance protection of one of the supporting Home Warranty Bodies.

The purpose of the Code is to ensure that Home Buyers:

  • are treated fairly
  • know what service levels to expect
  • are given reliable information upon which to make their decisions
  • know how to access speedy. low-cost dispute resolution arrangements if they are dissatisfied

For further information, see the attached document or visit the Consumer Code website:

Visit Consumer Code website